Refund & Cancellation

At Denim Grooming ("Denim", "we", "our" or "us"), customer satisfaction is important to us. We aim to provide a smooth and reliable shopping experience, from placing an order to receiving your favourite grooming essentials.

This Refund & Cancellation Policy explains the conditions under which customers can request order cancellations, product returns, replacements and refunds for purchases made through https://denimgrooming.com/.

By placing an order on our Website, you agree to the terms outlined below, subject to your rights under applicable consumer protection laws.

1. RETURN POLICY

We offer a 14-day return window from the date of delivery, subject to the eligibility conditions outlined in this policy.

To qualify for a return:

  • The product must be unused and unopened.

  • The product must be returned in its original packaging.

  • All original labels, accessories, seals and included components must be intact.

  • The product must be accompanied by valid proof of purchase or order details.

  • The return request must be submitted within 14 days of receiving the order.

Products that do not meet these conditions may not qualify for a return, except where a return or other remedy is required under applicable law.

Important Note on Personal Care and Grooming Products

As Denim Grooming offers personal-care, fragrance and grooming products, certain items may be subject to hygiene and safety restrictions.

Products that have been opened, used, unsealed or tampered with may not be eligible for return merely due to a change of mind.

However, this restriction does not affect your rights to seek an appropriate remedy where a product is defective, damaged, incorrect, spurious or otherwise not as described.

2. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

We take reasonable care to ensure that products are packed and dispatched appropriately.

If you receive a product that is:

  • Damaged during transit.

  • Defective or faulty.

  • Different from the product ordered.

  • Missing from your confirmed order.

  • Delivered with significant packaging damage affecting product integrity.

Please contact our customer support team within 48 hours of delivery, preferably with the following information:

  • Your order number.

  • Clear photographs or videos of the product received.

  • Photographs of the outer packaging and shipping label, where relevant.

  • A brief description of the issue.

Our team will review the request and communicate the next steps.

Depending on the circumstances and applicable legal requirements, an eligible claim may be resolved through:

  • Replacement of the affected product.

  • Refund of the applicable amount.

  • Another appropriate remedy agreed upon with the customer.

The 48-hour reporting period is intended to help us investigate transit-related issues and does not restrict any mandatory consumer rights under applicable law.

3. ORDER CANCELLATION POLICY

Customers may request cancellation of an order by contacting our customer support team.

3.1 Cancellation Before Dispatch

If an order has not yet been dispatched, customers may request cancellation.

Once the cancellation is accepted:

  • The order will be cancelled.

  • Any payment already received will be eligible for a refund.

  • The refund will be processed through the applicable payment method or procedure.

3.2 Cancellation After Dispatch

Once an order has been dispatched and handed over to the logistics partner, it may no longer be possible to cancel the shipment directly.

In such cases, customers should contact our support team for assistance.

Where the shipment cannot be stopped, the applicable return procedure may be followed, subject to the product's eligibility and applicable law.

3.3 Cancellation by Denim Grooming

We reserve the right to cancel an order in circumstances such as:

  • Product unavailability.

  • Inventory discrepancies.

  • Incorrect pricing or technical listing errors.

  • Suspected fraudulent or unauthorised transactions.

  • Payment verification failures.

  • Incomplete or inaccurate order information.

  • Other legitimate operational or legal reasons.

If payment has already been received for an order cancelled by us, the applicable amount will be refunded in accordance with this policy and applicable laws.

We will communicate the cancellation through the contact information provided at checkout.

We will not impose cancellation charges contrary to applicable consumer protection requirements.

4. REFUND POLICY

Refunds may be considered in the following circumstances:

  • An eligible return request has been approved.

  • A product is received damaged or defective.

  • An incorrect product has been delivered.

  • An order is cancelled before dispatch.

  • An order is cancelled by Denim Grooming after payment.

  • A refund is otherwise required under applicable law.

All refund requests are subject to verification and the applicable conditions.

4.1 Refund Processing

Once a refund request has been approved:

  1. Our team will confirm the approved refund amount.

  2. The refund will be initiated through the original payment method, wherever possible.

  3. Customers will be notified once the refund has been processed from our end.

  4. The time taken for the amount to appear in the customer's account may depend on the payment gateway, bank or financial institution.

4.2 Refund Timeline

Approved refunds will be initiated within a reasonable period and in accordance with applicable legal and payment-system requirements.

The actual crediting time may vary depending on the payment method and financial institution.

If you have not received an approved refund within the communicated timeframe, please contact our customer support team with your order number and transaction details.

4.3 Partial Refunds

In certain circumstances, a partial refund may be applicable where only a portion of an order is eligible for a refund.

Any applicable deductions or adjustments will be communicated to the customer and will be subject to applicable law.

5. REFUNDS FOR CASH ON DELIVERY ORDERS

For eligible orders placed using Cash on Delivery (COD), refunds cannot ordinarily be credited back to the original payment method because no online payment was collected at the time of purchase.

Where a COD order qualifies for a refund, our customer support team will coordinate the refund through an appropriate mutually agreed method, subject to verification and applicable legal requirements.

Customers may be required to provide relevant bank account or other payment details for processing such refunds.

Any financial information shared for this purpose will be handled in accordance with our Privacy Policy.

6. RETURN SHIPPING AND PICKUP

For approved return requests, our team will communicate the applicable return procedure.

Depending on the reason for return:

  • Return shipping or pickup arrangements may be coordinated by Denim Grooming.

  • Customers may be asked to follow specific packaging and shipping instructions.

  • Where a product is damaged, defective or incorrectly supplied, appropriate return or collection arrangements will be communicated.

Any return shipping charges, where applicable, will be disclosed to the customer and handled in accordance with applicable consumer protection laws.

7. NON-RETURNABLE PRODUCTS AND EXCEPTIONS

Certain products may not qualify for return in ordinary change-of-mind situations due to their personal-care and hygiene-sensitive nature.

These may include:

  • Opened or used shaving foam and shaving cream.

  • Opened or used aftershave products.

  • Opened fragrances and grooming products.

  • Used roll-on and body talc products.

  • Products with broken or tampered safety seals.

  • Products damaged after delivery due to improper handling or storage by the customer.

This section does not prevent customers from seeking a remedy for defective, damaged, incorrect, spurious or misrepresented products, or exercising any other rights available under applicable law.

8. EXCHANGE AND REPLACEMENT POLICY

Replacement requests may be considered in cases involving:

  • Incorrect products delivered.

  • Products damaged during transit.

  • Manufacturing defects.

  • Other verified issues covered by applicable consumer protection requirements.

Replacement requests are subject to product availability.

If the same product is unavailable, our team will communicate the available resolution, which may include an appropriate refund or another mutually agreed alternative.

9. PROMOTIONAL OFFERS AND DISCOUNTED ORDERS

Products purchased under promotional campaigns, bundle offers or special discounts will be subject to the applicable offer conditions and this Refund & Cancellation Policy.

Where only part of a bundled order is returned, the refund amount may be adjusted to account for the actual products retained and the applicable promotional pricing.

Any such adjustment will be explained to the customer and will not override mandatory consumer rights.

10. HOW TO REQUEST A RETURN, CANCELLATION OR REFUND

To initiate a request, please contact our customer support team using the following details:

Email: support@denimgrooming.com

Phone: +91 98765 43210

Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)

Website: https://denimgrooming.com/

Contact Page: https://denimgrooming.com/pages/contact

Please include the following details in your request:

  • Full Name.

  • Order Number.

  • Registered Email Address or Mobile Number.

  • Reason for Cancellation, Return or Refund.

  • Relevant photographs or supporting information, wherever applicable.

Our team will review the request and communicate the next steps.

11. GRIEVANCE REDRESSAL

If you have any concerns regarding a return, refund, replacement or cancellation request, you may contact our customer support team.

For formal grievances, please reach out to our designated Grievance Officer:

Business Name: Denim Grooming Pvt. Ltd.

Grievance Officer: [Insert Designated Officer Name]

Email: [Insert Grievance Email]

Business Address: [Insert Registered Business Address]

We aim to acknowledge consumer complaints within 48 hours and resolve them within the period prescribed under applicable Indian consumer protection laws.

12. POLICY MODIFICATIONS

Denim Grooming reserves the right to update or modify this Refund & Cancellation Policy from time to time to reflect changes in business operations, services or applicable legal requirements.

Any updates will be published on this page along with the revised "Last Updated" date.

Customers are encouraged to review this policy before making a purchase.

Nothing in this policy shall exclude, restrict or override any statutory rights available to consumers under applicable Indian laws.

DENIM GROOMING

Classic. Confident. Timeless.

© 2026 Denim Grooming. All Rights Reserved.