Term & Conditions

Welcome to Denim Grooming. These Terms & Conditions ("Terms") govern your access to and use of https://denimgrooming.com/ ("Website") and the purchase of products offered through our online store.

The Website is owned and operated by Denim Grooming Pvt. Ltd. ("Denim Grooming", "Denim", "we", "our" or "us").

By accessing, browsing or purchasing from our Website, you agree to be bound by these Terms, along with our Privacy Policy, Shipping Policy and Return & Refund Policy. If you do not agree with these Terms, please refrain from using our Website.

1. GENERAL INFORMATION

Denim Grooming is an online destination for men's fragrances and grooming essentials, offering products including:

  • Shaving Foam

  • After Shave

  • Shaving Cream

  • Perfumed Body Talc

  • Roll-On Products

  • Grooming and Gift Sets

  • Other products introduced on our Website from time to time

We reserve the right to update, modify, discontinue or introduce products, services and website features at our discretion, subject to applicable laws.

2. ELIGIBILITY AND USER RESPONSIBILITIES

By using this Website, you confirm that:

  • You are legally competent to enter into a binding agreement under applicable Indian laws.

  • You will provide accurate, complete and current information when placing an order or creating an account.

  • You will use the Website only for lawful purposes.

  • You will not misuse, disrupt or attempt to compromise the Website or its security.

  • You will not engage in fraudulent purchases, unauthorised transactions or activities that may harm our business or other customers.

You are responsible for maintaining the confidentiality of your account credentials and for activities conducted through your account, subject to applicable law.

3. PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices and other information displayed on our Website are accurate and up to date.

However:

  • Product images are provided for illustrative purposes and actual packaging or appearance may vary slightly.

  • Colours and visual details may appear differently depending on your device and display settings.

  • Product descriptions and specifications may be updated from time to time.

  • Product availability is subject to stock and inventory conditions.

  • Certain products or promotional offers may be available for a limited period.

We do not guarantee that every product displayed on the Website will remain available at all times.

Nothing in this section limits your rights under applicable consumer protection laws where a product is defective, deficient, spurious or materially different from its advertised description.

4. PRICING, TAXES AND PAYMENT

All product prices displayed on the Website are in Indian Rupees (INR), unless otherwise specified.

We make reasonable efforts to maintain accurate pricing information. However, pricing errors or technical discrepancies may occasionally occur.

The following conditions apply:

  • The applicable product price will be displayed before you confirm your purchase.

  • Applicable taxes and additional charges will be disclosed during checkout.

  • Shipping charges, where applicable, will be displayed before order confirmation.

  • Promotional discounts and offers are subject to their respective conditions.

  • Orders are subject to successful payment authorisation and verification.

We accept payment methods made available through our authorised payment service providers at checkout.

Payments are processed through secure third-party payment gateways. Denim Grooming does not intend to store complete payment card details, including CVV information, on its website servers.

If a payment fails or is not successfully confirmed, the order may not be processed.

If an amount is debited without successful order confirmation, please contact our customer support team with the relevant transaction details.

5. ORDER PLACEMENT AND ACCEPTANCE

When you place an order through our Website, you are submitting a request to purchase the selected products.

An order confirmation or acknowledgement does not necessarily constitute final acceptance of the order.

We reserve the right to review and verify orders before processing them.

An order may be cancelled or declined in circumstances including:

  • Product unavailability or inventory discrepancies.

  • Incorrect pricing or listing information.

  • Suspected fraudulent or unauthorised transactions.

  • Incomplete or inaccurate customer information.

  • Payment verification issues.

  • Technical errors affecting order processing.

Where an order is cancelled after payment has been received, the applicable refund will be processed in accordance with our Refund Policy and applicable laws.

We will communicate relevant order cancellations or modifications through the contact details provided at checkout.

6. SHIPPING AND DELIVERY

Denim Grooming aims to provide a reliable and convenient delivery experience.

Our shipping conditions include:

  • Free shipping on orders above ₹799, as advertised on our Website, subject to applicable offer conditions.

  • Orders are delivered through our appointed logistics and courier partners.

  • Delivery availability depends on the serviceability of the customer's location.

  • Estimated delivery timelines may vary depending on the delivery address, courier availability and operational conditions.

  • Customers are responsible for providing accurate shipping addresses and contact information.

Once an order has been dispatched, customers may receive tracking information, wherever available.

Denim Grooming will make reasonable efforts to ensure timely delivery. However, delays caused by courier operations, weather conditions, natural events, public restrictions or other circumstances beyond our reasonable control may affect delivery schedules.

For further information, please refer to our Shipping Policy.

7. RETURNS, REFUNDS AND EXCHANGES

We want customers to have a satisfactory shopping experience.

Our Website advertises a 14-day return policy, subject to the applicable eligibility requirements and conditions specified in our Return & Refund Policy.

Customers are encouraged to review the detailed policy before initiating a return or exchange request.

The following general conditions apply:

  • Return and exchange requests must be submitted through our designated customer support channels.

  • Customers may be required to provide their order number, proof of purchase and relevant product details.

  • Returned products may be inspected to verify their eligibility.

  • Approved refunds will be processed in accordance with the applicable refund procedure.

  • Refund timelines may vary depending on the payment method and financial institution.

Nothing in these Terms excludes or restricts any mandatory consumer rights relating to defective, deficient, spurious or incorrectly supplied products.

For complete information, please refer to our Return & Refund Policy.

8. ORDER CANCELLATIONS

Customers who wish to cancel an order should contact our customer support team as soon as possible.

Cancellation requests will be assessed based on the order's processing and dispatch status.

Where an order has already been dispatched, cancellation may not be possible through the ordinary cancellation process. The applicable return procedure may instead apply.

Any accepted cancellation and associated refund will be handled in accordance with our Cancellation Policy, Refund Policy and applicable consumer protection laws.

We will not impose cancellation charges contrary to applicable law.

9. PROMOTIONAL OFFERS AND DISCOUNTS

From time to time, Denim Grooming may introduce promotional campaigns, discounts, bundle offers, special pricing or other promotional benefits.

Such offers:

  • May be available for a limited duration.

  • May apply only to selected products.

  • May require a minimum purchase value.

  • May be subject to specific redemption conditions.

  • May not be combined with other offers unless expressly permitted.

Any applicable conditions will be communicated with the relevant promotional offer.

We reserve the right to modify or discontinue promotional campaigns prospectively, subject to applicable law and existing confirmed orders.

10. PRODUCT USE AND CUSTOMER SAFETY

Our products are intended to be used in accordance with the instructions, directions and precautions provided on their respective packaging or labels.

Customers are advised to:

  • Read product instructions and ingredient information before use.

  • Follow the recommended directions for use.

  • Avoid contact with eyes unless the product instructions expressly permit it.

  • Discontinue use if irritation or an adverse reaction occurs.

  • Keep products away from children unless specifically intended for their use.

  • Follow all applicable storage and safety instructions.

Customers with known sensitivities or allergies should review the relevant product information before use.

Denim Grooming shall not be responsible for misuse, improper storage or use contrary to the product's stated instructions, except to the extent liability cannot be excluded under applicable law.

11. INTELLECTUAL PROPERTY RIGHTS

All content available on this Website, including but not limited to:

  • Brand names and trademarks.

  • Logos and visual identities.

  • Product photographs and images.

  • Website designs and layouts.

  • Written content and product descriptions.

  • Graphics, videos and other creative assets.

is owned by, licensed to or otherwise lawfully used by Denim Grooming and is protected under applicable intellectual property laws.

You may not reproduce, distribute, modify, publish, commercially exploit or otherwise use our intellectual property without prior written permission, except where expressly permitted by law.

Unauthorised use of our intellectual property may result in appropriate legal action.

12. PROHIBITED WEBSITE ACTIVITIES

Users agree not to:

  • Use the Website for unlawful or fraudulent activities.

  • Attempt to gain unauthorised access to our systems or customer information.

  • Upload malicious software, viruses or harmful code.

  • Interfere with website functionality or security.

  • Scrape, copy or systematically extract website content without authorisation.

  • Misrepresent personal or payment information.

  • Use the Website in a manner that infringes the rights of others.

We reserve the right to restrict access or take appropriate action against users engaging in prohibited activities, subject to applicable laws.

13. THIRD-PARTY SERVICES AND LINKS

Our Website may integrate or provide links to third-party services, including:

  • Payment gateways.

  • Courier and logistics providers.

  • Analytics and advertising platforms.

  • Social media platforms.

  • Other external websites and services.

These third-party services operate under their own terms and privacy policies.

Denim Grooming does not control the independent operations of such third parties and is not responsible for their content, policies or practices, except where liability arises under applicable law.

Customers are encouraged to review the relevant third-party terms before using their services.

14. LIMITATION OF LIABILITY

To the extent permitted by applicable law, Denim Grooming shall not be liable for indirect, incidental or consequential losses arising from:

  • Temporary website interruptions.

  • Technical errors or connectivity issues.

  • Unauthorised third-party interference.

  • Delays caused by circumstances beyond our reasonable control.

  • Improper use of products contrary to their stated instructions.

Nothing in these Terms shall exclude or limit liability for matters that cannot legally be excluded or limited under applicable Indian law, including statutory consumer rights.

15. INDEMNIFICATION

You agree to indemnify and hold Denim Grooming, its directors, employees and authorised representatives harmless against claims, losses, liabilities and expenses arising directly from your unlawful use of the Website, fraudulent activities or material breach of these Terms.

This provision shall apply only to the extent permitted by applicable law.

16. PRIVACY AND PERSONAL INFORMATION

Your use of our Website is also governed by our Privacy Policy.

We may collect and process personal information necessary for order fulfilment, payment processing, customer support, website functionality and other disclosed business purposes.

For further information about how we collect, use, store and protect your personal information, please review our Privacy Policy.

17. FORCE MAJEURE

Denim Grooming shall not be held responsible for delays or failures in performing its obligations where such delays or failures arise from circumstances beyond its reasonable control.

These circumstances may include natural disasters, floods, fires, epidemics, governmental restrictions, strikes, transportation disruptions, infrastructure failures or other unforeseen events.

We will make reasonable efforts to minimise the impact of such events and resume normal operations as soon as practicable.

18. MODIFICATIONS TO THESE TERMS

We reserve the right to modify, update or revise these Terms from time to time to reflect changes in our business operations, website functionality, services or applicable legal requirements.

Updated Terms will be published on this page with the revised effective date.

Your continued use of the Website after updated Terms are published will be subject to the revised Terms, to the extent permitted by applicable law.

Any changes will not retrospectively affect rights and obligations arising from previously confirmed transactions, except where required by law.

19. GOVERNING LAW AND JURISDICTION

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of this Website or purchases made through it shall be subject to the jurisdiction of competent courts and consumer dispute redressal authorities in accordance with applicable Indian laws.

Nothing in this section limits any statutory right of a consumer to approach a competent consumer dispute redressal forum.

20. GRIEVANCE REDRESSAL AND CUSTOMER SUPPORT

We are committed to addressing customer concerns and providing appropriate assistance.

For order-related questions, product enquiries, payment concerns, returns or other customer service matters, you may contact us through the following channels:

Business Name: Denim Grooming Pvt. Ltd.

Website: https://denimgrooming.com/

Customer Support Email: support@denimgrooming.com

Contact Number: +91 98765 43210

Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)

Business Address: New Delhi, India

Designated Grievance Officer: [Insert Name]

Grievance Officer Email: [Insert Grievance Email]

We aim to acknowledge consumer complaints within 48 hours and resolve them within the timelines prescribed under applicable law.

Customers may also submit their concerns through our Contact Us page.

21. SEVERABILITY

If any provision of these Terms is held to be invalid, unlawful or unenforceable by a competent authority, the remaining provisions shall continue to remain in effect to the extent permitted by applicable law.

22. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Shipping Policy, Return & Refund Policy and other applicable policies published on the Website, constitute the terms governing your use of our Website and purchase of products through it.

In the event of any inconsistency between these Terms and mandatory provisions of applicable law, the applicable law shall prevail.

DENIM GROOMING

Classic. Confident. Timeless.

© 2026 Denim Grooming. All Rights Reserved.